Help Center

How can we help?

Guides for tokens and meters, every error message explained, and a support form when you need a person.

Token guides

Buying, entering and getting back tokens.

What your meter's screen means.

Quick answers to common questions.

Report a problem. We reply the same working day.

Guides

Pay by Paybill with your meter number as the account. The token arrives by SMS in seconds.

Type the 20 digits on the keypad and press Enter. The meter shows Accept and adds the units.

Reject, Used or Old on the screen: the usual causes and how to fix each one.

Every token is saved. We can resend it to you by SMS.

How to see your remaining units, and what the meter does when credit runs low.

When your meter needs a key change, and how to enter the two key change codes.

Send us the details and we'll sort it out.