Water & electricity
Buy a token with M-Pesa
Pay by Paybill with your meter number as the account. The token arrives by SMS in seconds.
You can buy a token any time, day or night. You only need your meter number: it's printed on the front of the meter and on the keypad (CIU) sticker.
Pay by Paybill
- Open M-Pesa and choose Lipa na M-Pesa, then Pay Bill.
- Business number: 000000.
- Account number: your meter number, with no spaces (for example
04123456789). - Enter the amount in KES and your M-Pesa PIN, then confirm.
You get two SMS messages: the M-Pesa confirmation, then a message from Primo with your 20-digit token and the units bought.
Typed the wrong account number? Don't worry, the money is not lost. We match it to your meter or refund it. Send us the M-Pesa message through support.
How many units will I get?
Units = amount ÷ the price per unit set for your meter. The SMS shows the exact units. If the amount is too small for one unit, we refund it.